Terms & Conditions
Our commitment is the delivery of bespoke, safe and first class services and customer experiences in Vietnam. With a focus on true experience, guest safety, quality control and service delivery, you can rely on Countryside Adventures ‘s high standards across the country through our careful selective of service providers. Each itinerary is individually booked and confirmed by our local expert team ensuring adventure holiday is operated according to your proposals. Each request is dutifully responded to within 24 hours unless negotiations and special requests are required on your behalf; our team will ultimately inform and follow up.
PRICING & SERVICES
Countryside Adventures offer confidential rates based on market research, competition analysis, strategic negotiation and in-depth information for each specific season in each destination. These rates are offered under the condition that they cannot be displayed in any way to third parties. Rates are quoted in USD currency only. All quoted rates, unless otherwise specified, are net and non-commissionable.
20% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. The remaining 80% of the total tour cost to be paid 45 days prior to arrival date. If booked less than 45 days from arrival, full payment is required immediately.
Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment (in addition to the 20% deposit). This will be required for Countryside Adventures to secure services contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. Countryside Adventures will inform you accordingly about this for each individual case.
Countryside Adventures Accounting team will provide the bank details for wire transfers. Any bank charges levies by the sending bank relating to transfers to Countryside Adventures must be paid by the Client / Agent.
For credit card payments, 3% fee is levied in addition to the invoiced amount. Kindly make sure you include the invoice number or contact our Accounting Department for an invoice number so that your payment can be identified. Please also check with the bank who issued your credit card to ensure that no other bank fee is applied.
Check payments must be written exactly to the order of Indochina Countryside Travel Limited (full name please) . Please be informed that our bank does not accept the word 'Limited' to be shortened to 'Ltd.'
Our company name in Vietnamese: Cong Ty TNHH Du Lich Mien Que Dong Duong
Address: 35/17/15C, Street 04, Truong Tho, Thu Duc, Ho Chi Minh city,Vietnam
Company's account: 0381 000 344 345
Bank Name: Bank for Foreign Trade of Vietnam
Bank address: Số 381 Đỗ Xuân Hợp, khu phố 2, phường Phước Long A, quận 9, Tp Hồ Chí Minh
Swift Code: BFTVVNVX
Bellow is some more option for your money transfer:
1. Western Union
2. Money Gram
Recipient information in case you use Money Gram or Western Union.
Recipient's name: Le Dien Chau
Identity Card: 024 831 832
Address: 35/17/15C,Street 04, Truong Tho, Thu Duc District, Ho Chi Minh city, Vietnam.
Information you need to provide us after transferred:
• Money transfer control money (MTCN) Union digits or Money Gram digits.
• Name of the sender
• Amount of the money.
Please make sure the transfer fees will be paid by the Payer.
Paypal: You can make your payment by paypal (Recommended)
E-mail for paypal:
CANCELLATIONS & REFUNDS
Any cancellations should be made in writing to Countryside Adventures. Cancellations beyond your control subject to Force Majeure can be covered under travel insurance. We recommend you buy Travel insurance before you complete payment of your adventure travel and review its relevant product disclosure statement. Cancellation fees of loss of deposit will be applied if a confirmed booking is cancelled 22 days or more prior to arrival date
For bookings that are cancelled by the passenger or agent 21 - 15 days prior to arrival date, loss of 50% of the total tour cost will be applied.
For bookings that are cancelled by the passenger or agent 14 - 8 days prior to arrival date, loss of 75% of the total tour cost will be applied.
Countryside Adventures reserves the right to claim 100% of the total tour cost should the cancellation happen within 7 days before departure.
Depending on airlines, hotels, cruises and third party cancellation policies, the above conditions may be modified on application. Countryside Adventures will aim to negotiate with suppliers to waive or minimize these charges to you at best.
For all travellers to Vietnam, a valid passport is required at all times. Conditions for specific validity of passports and regulations for other valid travel documentation can be obtained from each respective embassy and/or consulate in the client’s native country. For most countries, passports need to be valid for at least six months from the date of entry at a border post/airport/seaport.
In addition to passport requirements, visas for certain countries are required. These can either be obtained in the country of residence prior to departure or on arrival at immigration or a visa processing desk. Full details about the specific visa conditions and requirements to obtain visas for each specific country can be obtained from your consultant or from your embassy and/or consulate e in the client’s native country.
We strongly recommend that you obtain a comprehensive travel insurance policy before and during your travel. Neither Countrysidde Adventures nor its agents suppliers or business partners shall/and can be held responsible for any loss, or damaged or stolen personal belongings.
HEALTH & SAFETY
Countrysidde Adventures value health and safety as its top priority in the selection of product and provision of its services. All clients are encouraged by our guides to follow the safety regulations for any service provided. We check hotels, restaurants and other suppliers to ensure they meet our health and safety standards before recommending them to any of our clients.
There are limited hotels/resorts, with standard triple rooms in their inventory. These are commonly doubleTWIN ROOMS with an extra (rollaway) bed, limiting space within the room. Please inform all concerned accordingly to correctly manage expectations. Extra bed rates / triple sharing room rates are available in the confidential tariff.
Single room supplements are indicated in the confidential tariff. It is common that the provided rooms are twin/double rooms for single use only.
Preferences such as smoking/non-smoking, interconnecting rooms, king-size beds, and location of the room cannot be guaranteed or confirmed in advance and are subject to hotel policy and availability at time of check-in.
Countryside Adventures will arrange Adventure holiday such as Cycling and Kayaking as contracted in a professional manner. English speaking guides are provided to escort clients on all tour programs as per the proposed itinerary. Other languages are on your request upon on your booking. Tours include adventure stuff such as bikes, Kayak, transportation, snacks, meals (where mentioned) excluding any drinks, and other expenses, specifically mentioned in the tour program inclusions. All services provided by Countryside Adventures, its employees or agents are of the highest possible standard. All tour guides are passionate in adventures, deep knowledges in local cultures and will be responsible for demonstrating any safety equipment and highlighting any safety risk before commencing any activities on tour.
Where possible, Countryside Adventures uses coaches and cars, contracted on a long-term basis. Transportation (road or water transport) is operated by fully-licensed drivers / operators, in accordance with local safety standards. Vehicles are maintained in accordance with manufacturers’ specifications, kept clean and in good working order, registered and insured adequately. Water transport will be of a similar quality and lifejackets will be provided for all clients.
COMPLAINTS & CUSTOMER SERVICE
A dedicated customer Care team is assigned to handle any customer service issues whilst on the ground. Countryside Adventures consider complaints as valuable feedback to improve service delivery levels. We request that service delivery failures or customer concerns, be reported during the guest’s stay to one of our representatives. It is the aim of the company to solve any irregularity immediately.
During the term of this agreement, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of God, natural disasters, bankruptcy of a vendor, strikes and other labor disturbances, acts of war, or civil disturbances, or other equivalent or comparable events.
Countryside Adventure's Managing Diretor